# Multi Factor Authentication

**Multi Factor Authentication (MFA)** is a security method that requires more than one proof of identity during the user authentication process to protect access. In general, MFA combines multiple authentication factors, in the Service Portal AI using **TOTP (Time-based One-Time Password)**. This guide will explain about enabling the MFA feature.

## Enable Multi Factor Authentication

{% hint style="success" %}
You cannot disable the MFA feature once you have enabled it. If you have not enabled this feature, you cannot use Service Portal Cloudeka.
{% endhint %}

**Enable Multi-Factor Authenticator** is one of the features available on the Service Portal Cloudeka to increase account security against hacking or data theft. After Multi Factor Authentication, you are required to go through the process of entering TOTP as an additional verification every time you log into the AI Portal Service. In the **Service Portal Cloudeka**, you can activate the MFA feature by select your account name and click **My Profile**.

<figure><img src="https://3031549760-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfDTP4a6UGDNulqUpB6k4%2Fuploads%2FVGpAeIwzBbD9HS1WvBFD%2Fimage.png?alt=media&#x26;token=0eaecd90-feb0-4699-9d8b-f15761f6a5a7" alt=""><figcaption></figcaption></figure>

You will be redirected to the Profile page. On the **Multi-Factor Authentication** section, there is **Enroll New Code you can swipe right to enable** the feature.

<figure><img src="https://3031549760-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfDTP4a6UGDNulqUpB6k4%2Fuploads%2FkBMY5YCI9Mb0ySSrzk4K%2Fimage.png?alt=media&#x26;token=603f2878-11dc-4586-88dd-bc4f29a52296" alt=""><figcaption></figcaption></figure>

A **Confirm Password** window will appear. Ensure that the password entered matches the password you use to access the **Service Porta Cloudeka**. Click the **Confirm** button to enable Multi-Factor Authentication.

<figure><img src="https://3031549760-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfDTP4a6UGDNulqUpB6k4%2Fuploads%2F5uVWTbuqLt92Y5AXeN8Q%2Fimage.png?alt=media&#x26;token=f4fe37e9-c0a2-4030-ad11-2b453b8c0c05" alt=""><figcaption></figcaption></figure>

The screen will display as shown below. Make sure to securely save your account name and secret key as a backup in case you need them later.

<figure><img src="https://3031549760-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfDTP4a6UGDNulqUpB6k4%2Fuploads%2FlakEnzeYkILKrdygIcCT%2Fimage.png?alt=media&#x26;token=388c7ac7-1d1a-4ece-9fd0-1875eea7202a" alt=""><figcaption></figcaption></figure>

In the next step, you can download an authentication app on your smartphone. This guide only demonstrates the use of Google Authenticator and Microsoft Authenticator. For Android smartphone users, here are the links for [Google Authenticator](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2) and [Microsoft Authenticator](https://play.google.com/store/apps/details?id=com.azure.authenticator). For iOS smartphone users, here are the links for [Google Authenticator](https://apps.apple.com/us/app/google-authenticator/id388497605) and [Microsoft Authenticator](https://apps.apple.com/us/app/microsoft-authenticator/id983156458).