# Forgot Password

If you forget the Password used when you will Sign In in the Service Portal Cloudeka. You can use the **Forgot Password** button to recover the password, customers can do the following ways:

* Click **Forgot Password** button.

<figure><img src="https://putri.box.cloudeka.id/cloudeka-assets/static/images/1serviceportal/1.13%20Form%20Sign%20In.png" alt="" width="375"><figcaption><p>Sign In</p></figcaption></figure>

* Fill in the email field, then click the **Submit** button.

<figure><img src="https://putri.box.cloudeka.id/cloudeka-assets/static/images/1serviceportal/1.14%20Form%20Forgot%20Password.png" alt=""><figcaption><p>Forgot Password</p></figcaption></figure>

* Then a pop up will appear **"Request Success, Please check your email to change your password"**

<figure><img src="https://putri.box.cloudeka.id/cloudeka-assets/static/images/1serviceportal/1.15%20Check%20Email%20Command.png" alt=""><figcaption><p>Check Email</p></figcaption></figure>

* To change the password, click the **Reset Password** button that the Cloudeka application sent to your email. However, if the Reset Password button cannot be used, then you can use the link provided.

<figure><img src="https://putri.box.cloudeka.id/cloudeka-assets/static/images/1serviceportal/1.16%20Verification.png" alt="" width="375"><figcaption><p>Verification</p></figcaption></figure>

* You will be asked to fill in the form **Create New Password**. fill the fields, namely:

<table><thead><tr><th width="232">Column</th><th>Description</th></tr></thead><tbody><tr><td><strong>New Password</strong></td><td>Type your new password, the password cannot be the same as before, consist of a minimum of 8 characters using a combination of uppercase, lowercase, numbers &#x26; symbols. It is made for the security of customer data. If the password created does not match the existing provisions, a warning will appear, for example: <strong>must include the symbol</strong></td></tr><tr><td><strong>Confirm New Password</strong></td><td>Re-type your new password</td></tr></tbody></table>

* Then click the **Create Password** button.

<figure><img src="https://putri.box.cloudeka.id/cloudeka-assets/static/images/1serviceportal/1.17%20Form%20Create%20Password.png" alt=""><figcaption><p>Create Password</p></figcaption></figure>

* If the process of changing password is successful, you can Sign In by using a new Password.