# Forgot Password If you forget the Password used when you will Sign In in the Service Portal Cloudeka. You can use the **Forgot Password** button to recover the password, customers can do the following ways: * Click **Forgot Password** button.

* Fill in the email field, then click the **Submit** button.

* Then a pop up will appear **"Request Success, Please check your email to change your password"**

* To change the password, click the **Reset Password** button that the Cloudeka application sent to your email. However, if the Reset Password button cannot be used, then you can use the link provided.

* You will be asked to fill in the form **Create New Password**. fill the fields, namely:

Column	Description
New Password	Type your new password, the password cannot be the same as before, consist of a minimum of 8 characters using a combination of uppercase, lowercase, numbers & symbols. It is made for the security of customer data. If the password created does not match the existing provisions, a warning will appear, for example: must include the symbol
Confirm New Password	Re-type your new password

* Then click the **Create Password** button.

* If the process of changing password is successful, you can Sign In by using a new Password. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.cloudeka.id/cloudeka_portal_service/forgot_password.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.