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Chapter I Cloudeka Service Portal

Cloudeka is a Cloud Computing platform that provides various cloud services including computing, storage, networking, and more. Cloudeka is supported by self-service through the dashboard service portal with features to configure, create projects, check billing, view and create rules in the organization. users can choose carefully from these services to develop new applications, or run existing applications on Cloudeka.

List of Content

Content

1.1 Sign Up

To be able to access the Services Portal Cloudeka you must first have an account. It only takes one time Sign Up in the following way, access on your browser, then the Sign In Now! page will open.

  • Then click the Sign Up button.


Image 1.1 Sign In Now Page



After that you will be asked to fill in the fields below:

Table 1.1 Table Sign Up

Column Description
Fullname Customer’s full name
Email Which will be used when you Sign In, the email currently only supports corporate email
Password Consist of a minimum of 8 characters using a combination of uppercase, lowercase, numbers & symbols. It is made for the security of customer data. If the password created does not match the existing provisions, a warning will appear, for example: must include the symbol
Phone Number Customer’s phone number
NPWP Number Customer’s Taxpayer Identification Number
Upload NPWP Upload Image of Customer’s Taxpayer Identification Number
Upload KTP Upload Image of Customer’s Identity


Image 1.2 Form Sign Up



  • Click Check Box Term of Services and click the Sign Up button. then a pop up will appear Congratulations Your account has been successfully created!. Please check your email for your account verification


Image 1.3 Email Check Command



  • For email verification, you can click the Verify Your Email Address button and then follow the next steps. However, if the Verify Your Email Address button cannot be used, then you can use the provided link, by clicking the link or copying it to your browser.


Image 1.4 Email Verification



  • If it is finished, a pop up will appear Verification Successfull! You have successfully email verification. now you can login to Lintasarta


Image 1.5 Verification Has Been Successful



Now you have an account in Services Portal Cloudeka. For further, if you want to access Service Portal Cloudeka you can Sign In.

1.2 Sign In

If you already have an account on the Service Portal Cloudeka, then all you need to do is access Cloudeka on your browser, it will open the Sign In Now! page. To Sign In, fill in the Email Address and Password fields that you registered earlier, then click the Sign In button


Image 1.6 Sign In Now Page



For new users, you will be asked to fill in the Create Organization form, namely:

Table 1.2 Form Create Organization


Column Description
Name of Organization Your Organization name
Details Details or description of your Organization
Address The address of your Organization
Phone Number Phone number of your Organization

You must be fill the fields, after all the fields are filled, click the Create button.


Image 1.7 Form Create Organization



  • After creating Organization, new customers will be asked to create a new project by filling out the Create New Project form, namely:

Table 1.3 Form Create New Project


Column Description
Project Name The name of your project
Description Project Description of your project

You must be fill the fields, after the fields are filled, then click the Create Project button. This Project is the basis for using all Cloudeka services.


Image 1.8 Form Create New Project



  • If Sign In has been successful, the Service Portal Cloudeka will display project list information such as project name, project ID and a brief description of the project


Image 1.9 Project List



1.2.1 Failed Sign In

If you already have an account on the Cloudeka Portal Service and fail to sign in because your Email Address or Password does not match the three (3) attempts to sign in, you still fail, a message will appear.


Image 1.10 Sign In Failed



  • You can try to log in after waiting 30 minutes and it still fails Sign In, you can reset your password. All you have to do is click the Reset Password button.


Image 1.11 Your Account Has Been Locked Page



  • Enter Email Address that you have registered on the Cloudeka Portal Service.


Image 1.12 Forgot Password Page



  • Check the inbox on your Email. Click the Reset Password button if the reset button doesn’t work, you can copy the URL link and paste it into a search in your browser.


Image 1.13 Email Page



  • Enter a new Password then click the Create Password button then you will be directed to the Sign In page.


Image 1.14 Create new password page



1.3 Sign Out

When you have finished using the Service Portal Cloudeka, you can exit the application by:

  • Click the customer’s name on the top right


Image 1.15 Customer Name



  • Select the Logout button


Image 1.16 Logout Button



  • After that, you will return to the Sign in page


Image 1.17 Sign In Page



1.4 Forgot Password

If you forget the Password used when you will Sign In in the Service Portal Cloudeka. You can use the Forgot Password button to recover the password, customers can do the following ways:

  • Click Forgot Password button.


Image 1.18 Form Sign In



  • Fill in the email field, then click the Submit button.


Image 1.19 Form Forgot Password



  • Then a pop up will appear “Request Success, Please check your email to change your password”


Image 1.20 Check Email Command



  • To change the password, click the Reset Password button that the Cloudeka application sent to your email. However, if the Reset Password button cannot be used, then you can use the link provided.


Image 1.21 Verification



  • You will be asked to fill in the form Create New Password. fill the fields, namely:

Table 1.4 Form Create New Password


Column Description
New Password Type your new password, the password cannot be the same as before, consist of a minimum of 8 characters using a combination of uppercase, lowercase, numbers & symbols. It is made for the security of customer data. If the password created does not match the existing provisions, a warning will appear, for example: must include the symbol
Confirm New Password Re-type your new password
  • Then click the Create Password button.


Image 1.22 Form Create Password



  • If the process of changing password is successful, you can Sign In by using a new Password.

1.5 Project

The Project menu is the basis for creating, activating, and using all services in the Cloudeka application.

1.5.1 Create a New Project

On this page, you can create a new project that will be registered in the Cloudeka application. Customers can create more than one project.

  • Click the New Project menu.


Image 1.23 Project List



  • Fill the fields in the Add New Project window, namely:

Table 1.5 Form Add New Project


Column Description
Project Name The name of your project
Description Project Description of your project

You must be fill the fields, then click the Create button.


Image 1.24 Form Add New Project



  • If the new project has been successfully created, a pop up will appear “Data has been saved! Your data has been submitted. Please wait if the data has not appeard”.


Image 1.25 Notification



1.5.2 List Service

If you have been successfully create a project, you can see the information of project service limit. The service limit are usage status Instance, Storage, Object Storage and Network.

  • On project list page, click the project name that you want to see it service limit information. For example, click LMD Project


Image 1.26 Project List



  • The project detail will be appear, and then click List Service button


Image 1.27 Project Page



  • The information of service limit of the project will be display


Image 1.28 Service Limit Page




Image 1.29 Service Limit Page



1.5.3 Delete Project

If you want to delete existing project data in the Cloudeka application, you must delete all existing services first. Please follow the steps below.

  • On the main page there is a list of projects stored in the Cloudeka application. Select the project name to delete.


Image 1.30 List Project



  • Project details will appear, then click the Settings Project button


Image 1.31 Project Page



  • Click the Delete Project button.


Image 1.32 Setting Project Page



  • Select the Delete Project button to continue the process of deleting the project or the Cancel button if you want to cancel the process of deleting the project.


Image 1.33 Confirm Delete



  • A warning will appear regarding the deletion of project data, if you are sure and know all the consequences, please type the name of the project to be deleted in the column provided: type [Project Name], example [“Test Project”], then click the button “I understand the consequences, delete this repository”.


Image 1.34 Warning



  • Deleted data will no longer appear on the main page.


Image 1.35 Project Page



1.6 Profile Settings

This menu is used to manage your profile, such as changing password or changing profile.

1.6.1 Changes profile settings

  • On the top right side of the main page, click your name, then select the My Profile menu


Image 1.36 Project Page



  • The My Account Settings page will appear. On this page there are 2 button options, namely Change Password and Edit Profile. If you want to change the password, then click the Change Password.


Image 1.37 My Account Setting Page



  • Complete the Change Password form, namely

Table 1.6 Form Change Password


Column Description
Old password Your current password
New password Your new password, Consist of a minimum of 8 characters using a combination of uppercase, lowercase, numbers & symbols. It is made for the security of customer data. If the password created does not match the existing provisions, a warning will appear, for example: must include the symbol
Confirm new password Re-type your new password

Then click the Update button if you want to continue changing the Password or click the Cancel button if you don’t want to change the password.


Image 1.38 Form Change Password



  • You can already use the new password.

  • If you want to edit the data, click the Edit Profile button.


Image 1.39 My Account Setting Page



  • Then fill in the data you want to change such as

Table 1.7 Form Edit Profile


Column Description
Full Namme Customer full name
Phone Number Customer phone number
Address Customer address
Email Customer email, this email cannot be changed

When finished, click the Update Profile button to save the data or cancel if you want to cancel the data changes.


Image 1.40 Form Edit Profile


  • The updated data will appear on the My Account Settings page.

1.7 Organization

The Organization menu is the root node in the Cloudeka resource hierarchy and is the super node in the project hierarchy.

1.7.1 Managed Role Organization

This menu is used to grant/set user permission to do task in Cloudeka application. This helps the organization assign/deploy tasks to the right people. There are basically 2 roles on Cloudeka, namely:

  • Owner : can view and change all features.
  • Member : default role for each organization, this role only allows you to see all features.

1.7.1.1 Create New Role

Allows you to create custom roles that help you determine the principle with the lowest privilege, it helps ensure that your principles only have the permissions they need. To create a New Role, click the Organization menu then select the Manage Role menu.


Image 1.41 List Project Page



  • On the Manage Role page, click the Create New Role button.


Image 1.42 Manage Role Page



  • Fill in the form Create Role there are:

Table 1.8 Form Create Role


Column Description
Role Name Role name that will be create
Description Role description, ex: admin member
Privileges To determine the service permission to be given to the user assigned the role

On privileges, there are also the following field:

Table 1.9 Privileges


Column Description
Access To determine what services will be granted access
Permission To determine whether or not permission is granted for the service
Editor If you tick in the editor field, then it gives access to full access
Viewer If you tick in the viewer field, then it gives access to read only

If you have finished filling out the form, click the Save Role button to save or cancel if you don’t want to create a role.


Image 1.43 Form Create Role



  • The new role will appear on the Manage Roles page.


Image 1.44 Manage Role Page



1.7.1.2 Edit Role

If you want to change the Role data, on the Manage Role page there is an Action column, click the Edit button.


Gambar 1.45 Manage Role Page



  • Change the data as you need, there are:

Table 1.10 Form Edit Role


Column Description
Role Name Role name that will be create
Description Role description, ex: admin member
Privilage To determine the service permission to be given to the user assigned the role

Then click the Save Role button to save the changed data or click cancel if you don’t want to change the data.


Image 1.46 Form Edit Role



  • After that it will return to the Manage Role page.


Gambar 1.47 Manage Role Page



1.7.1.3 Delete Role

If you want to delete a Role on a Manage Role page that contains an Action column, click the Delete button.


Image 1.48 Manage Role Page



  • A warning will appear, if you really want to delete click the Delete button, if you don’t want to delete click the Cancel button.


Image 1.49 Warning Delete Role



  • A pop up will appear “Data has been deleted!. Role data has been deleted”.


Image 1.50 Delete Data Information



  • When finished deleting will Return to page Manage Role.


Image 1.51 Manage Role Page



1.7.2 Setting Organization

This menu is used to manage organizational data that is already stored in the Cloudeka application.

1.7.2.1 Edit Organization

The following are the steps if a customer wants to make changes to organizational data.

  • Click the Organization menu then select Setting Organization.


Image 1.52 List Project Page



  • On the Setting Organization page there is User Organization information, namely

Table 1.11 Setting Organization Page


Column Description
Name User name in Organization
Project Project name in Organization
Role Role of user
User Status Status of the user is it verified or not
Status Status of the user is it active or inactive
Created Date User creation time
Action To perform an action on a user, such as edit or delete user
  • Then click the Edit Organization button.


Image 1.53 Setting Organization Page



  • Fill in the data to be changed on the Edit Organization form namely

Table 1.12 Form Edit Organization


Column Description
Details Description of Organization
Address Organization address
Phone Number Organization phone number
NPWP Number Organization Taxpayer Identification Number, but the NPWP number cannot be changed

Then click the Update button if you want to save the data changes or click the Cancel button to return to the Setting Organization page without saving.


Image 1.54 Form Edit Organization



  • If the data is successfully saved, a pop up will appear “Data has been saved! Your data has been submitted. Please wait if the data has not appeard”.


Image 1.55 Data Has Been Saved



1.7.2.2 Add New User Organization

This menu is used to create new users in the organization.

  • Click the Organization menu then select Setting Organization.


Image 1.56 List Project Page



  • On the Setting Organization page, click the Add New User button.


Image 1.57 Setting Organization Page



  • Fill in the Add New User form, namely

Table 1.13 Add New User Form


Column Description
User Name Name of user.
Email Email address of user.
Phone Number Phone number of user.
Select Project To determine which project will be assigned to the user.
Select Role To determine the role member.

After that click the Add button to save the new member data or click the Cancel button if you don’t want to create new data.


Image 1.58 Add New User Form



  • If the data is successfully saved, a pop up will appear “Data has been saved! Your data has been submitted”.


Image 1.59 Data Has Been Saved



  • Then you will be asked to create a new password.

Table 1.14 Form Create Password


Column Description
Password Consist of a minimum of 8 characters using a combination of uppercase, lowercase, numbers & symbols. It is made for the security of customer data. If the password created does not match the requirements, a warning will appear, for example: must include the symbol.
Confirm New Password Re-type your new password
  • Click the Create Password button to save the new password.


Image 1.60 Form Create Password



  • If the new password is successfully saved, a pop up will appear “Success. New password has been created”


Image 1.61 New Password Has Been Created



  • After that, the new member data will appear on the Setting Organization page.


Image 1.62 Setting Organization Page



1.7.2.3 Edit User Organization

Edit User Organization is used to change user data in the organization. Here are the steps.

  • Click the Organization menu then select Setting Organization.


Image 1.63 List Project Page



  • In the Action column, click More, then select Edit.


Image 1.64 Setting Organization Page



  • Fill in the Edit Member form, namely:

Table 1.15 Form Edit Member


Column Description
Member Name Name of user.
Email Email address of the user.
Phone Number Phone number of the user
Select Project To determine which project will be assigned to the user.
Select Role To determine the role user.

Then click the Save button to save the changed data or Cancel if you don’t want to save the data.


Image 1.65 Form Edit User



  • If the data is successfully saved, a pop up will appear “Data has been saved! Your data has been submitted. Please wait if the data has not appeared”.


Image 1.66 Data Has Been Saved



1.7.2.4 Delete User Organization

Delete User Organization is used to delete user data in the organization. Here are the steps.

  • Click the Organization menu then select Setting Organization.


Image 1.67 List Project Page



  • In the Action column, click More, then select Delete.


Image 1.68 Setting Organization Page



  • Click the Yes button to delete member data or click the Cancel button if you don’t want to delete member data.


Image 1.69 Warning Delete



1.8 Check Audit Log

This menu is used to view all Cloudeka application user log activities.

  • Click the Organization menu then select Audit Log.


Image 1.70 List Project Page



  • On the Activity page, all user activities will appear.

Table 1.16 User Activity


Column Description
Event The main activity of the user contains login, create, delete, etc
IP address The IP address of the activity
Project The name of the project used
Date The date the activity was carried out


Image 1.71 Activity Page



1.8.1 Download Audit Log

Users can also download activity logs on the Cloudeka application. Here are the steps.

  • Click the Download button


Image 1.72 Activity Page



  • Select the data to be downloaded, by clicking the Select Project column and the Days column.


Image 1.73 Filter Download Audit - Select Project



  • Select all or one of the available projects in the Select Project column


Image 1.74 Filter Download Audit - Select Project



  • Select the desired number of days, whether 1 day, 7 days, 20 days, or 30 days.


Image 1.75 Filter Download Audit - Days



  • If both columns have been selected, click the Download button to download the data or Cancel if you cancel downloading the data.


Image 1.76 Filter Download Audit - Days



  • The downloaded data will be saved in your Computer in Ms.Excel format. Click the data, then the downloaded data will appear.
  • The data displayed is Time, ID, Action, Actor IP, Resource, Organization, Project and Metadata.


Image 1.77 Filter Download Audit - Download




Image 1.78 Ms. Excel



1.9 Check Billing

This billing page allows you to view the cost of using Cloudeka Cloud. This report page displays a chart plotting usage costs for all projects.

  • On the Cloudeka main page click the Billing menu


Image 1.79 List Project Page



  • On the Billing page, there are four tabs

Table 1.17 Billing Type


Column Description
Daily Cost Estimated Users can view daily cost estimate information for all projects or only view specific project estimates.
Monthly Cost Users can view cost info according to List project, Project Type and Monthly Cost.
Invoice Users can only view or download invoices for projects with Prepaid (pre-paid) status or invoices with Postpaid (post-paid)
Summary Monthly Users can view detailed status of cost info and download invoices for all projects


Image 1.80 Billing Page



  • On the Daily Cost Estimated tab, used to see the estimated cost per day that has been used by each project in the organization.


Image 1.81 Billing Page-Daily Cost Estimated



Tabel 1.18 Table Daily Cost Estimated


Column Description
Date Transaction history date when the project uses the service.
Project Name of project.
Service The name of the service used in the project.
Status The state of the service used.
Charge Service charge status used by the project.
Bill Estimate Estimated cost estimates used in the services used.
Action In this column there is a Detail button, if you click Details it displays the details of the service used:
- Service Name, the name of the service used by the project.
- Specification, the specification of the device used by the project.
- Price, the price set for the service used by the project.
- Billing Type, the type of payment used by the organization.
- Created At, displays the date and time when the service was used by the project.
- Deleted At, displays the date and time when the service is no longer used by the project.
- Status, displays the state of the service used.
- Usage, displays the total service usage used by the project.
- Billed Estimated, the estimated cost used by the project.

  • On the Monthly Cost tab, users can see a detailed summary of the use of all services by pressing the See Summarry All Services button.


Image 1.82 Billing-Monthly Cost Page




Image 1.83 Monthly Cost Detail Page



Table 1.19 Billing Type


Pay per Use Pay per Metrics Fixed
- Cost by percentage (%) availability of hourly instances used by project type Prepaid and instance per day used by project type Postpaid Usage Based - Suppose the instance is used for 10 minutes in 1 hour, then the customer will be charged the full 1 hour based on the Pay per user price
- If the total houre in 1 (one) running month are more than 700 hours, then the fee will be based on the monthly price
- Cost based on CPU and RAM usage per hour
- The system will perform an average (99% percentile) check of CPU usage per hour, which will be charged based on the price of CPU GHz per hour
- The system will run an average (99% percentile) of RAM usage per hour, which will be charged based on the price of RAM per hour
- The system will combine the two for daily expenses.
- Service fee category with fixed payment with special contract with Lintasarta

  • On the Invoice tab, users can press the Details button to view invoice details and press the Download button to download the invoice.


Image 1.84 Billing-Invoice-Prepaid Page




Image 1.85 Billing Page-Invoice-Postpaid




Image 1.86 Detail-Invoice-Postpaid Page




Image 1.87 Invoice File



  • On the Summary Monthly tab, users can press the Details button to view invoice details and press the Download button to download the invoice.


Image 1.88 Billing-Summary Monthly Page




Image 1.89 Billing Page- Summary Monthly Detail Page




Image 1.90 Invoice File - Summary Monthly



1.10 Balance

This menu allows you to view remaining balance, transaction history, top-up history, payment details, and make bill payments.

  • On the main page, click the Balance menu


Image 1.91 List Project



  • Information contained on the Balance page.


Image 1.92 Balance Page



Table 1.20 Billing Page


Column Description
Balance User can see the balance
Detail Payment User can see Organization, Total Project, Project, Email
Outstanding User can see Project Name, Payment Method, and Outstanding Amount payment fee to be paid
Choose Payment Users can choose to make payment transactions using ATM or VA via Credit Card/Bank BNI/Bank Mandiri/Bank Maybank/Bank Permata

1.10.1 Billing Payment

  • On the Balance Menu page, at the bottom there is a Choose Payment, to be able to make a payment click Project Name.


Image 1.93 Billing Payment (a)



  • After you choose which project you want to pay for, the total that must be paid will appear.


Image 1.94 Billing Payment (b)



  • Then select the payment method in Choose Payment, then click Continue Payment.


Image 1.95 Billing Payment (c)



  • A payment page will appear, click Proceed Payment to continue the process and display the Virtual Account number.


Image 1.96 Billing Payment (d)



  • At the top, you can see the Virtual Account Number, payment steps, and the expiry date of the VA. Make payment according to the steps shown on your screen. Then click Back to Merchant.


Image 1.97 Billing Payment (e)



  • Show Payment Status by displaying Success Payment status


Image 1.98 Billing Payment (f)



  • Your payment will be entered in Invoice in the Billing menu, click Download to print the payment invoice.


Image 1.99 Billing Payment (g)




Image 1.100 Billing Payment (h)



1.11 Broadcast

This menu is use to view broadcast messages sent by Administrator, containing information related to the Cloudeka Service Portal related to users.

  • Click the Broadcast tab to view the recent broadcast messages.


Image 1.101 Project List



  • There will appear the broadcast messages, it’s at the top of the list. Then, click the broadcast message you want to see.


Image 1.102 Broadcast List



  • The detail of the broadcast message will be displayed, click the Back button to redirect to the previous page


Image 1.103 Broadcast Content



1.12 Tickets

This menu is used to create and view tickets that you have created.

1.12.1 Create Ticket

  • Go to the Ticket page.


Image 1.104 Project List Page



  • Then click the Create Ticket button.


Image 1.105 Ticket Page



  • Fill in Create Ticket form and Ticket Details then click Submit.


Image 1.106 Create Ticket - Preview Page (a)




Image 1.107 Create Ticket - Preview Page (b)



  • The newly created ticket will appear on the ticket page


Image 1.108 Create Ticket - Preview Page (b)



1.12.2 Ticket Details

  • To see detailed information on the ticket, in the Subject column, click the ticket name.


Image 1.109 Ticket Page



  • On the Ticket Details page there are
    a. Ticket Details
    b. Attachments
    c. Discussion
    d. Back To Ticket button to return to the ticket page.


Image 1.110 Ticket Details Page (a)




Image 1.111 Ticket Details Page (b)



1.12.3 Bought a Manage Service Package

  • Click Manage Service.


Image 1.112 Cloudeka Portal Service Page



  • Click Purchase a Package.


Image 1.113 Manage Service Page



  • Select the Package to be used. In this tutorial, click the Purchase button in the Basic Package.


Image 1.114 Monthly Package



Table 1.21 Monthly Package

Column Description
Basic You get 4 tickets per month.
Essentials You get 8 tickets per month.
Care You get 12 tickets per month.
Total Care You get unlimited tickets per month.

  • On the Purchase a Package page, you can see the Project column, Package column, and select Activation for the Current Month or Specific Future Month, and select December.


Image 1.115 Purchase a Package Page



Table 1.22 Monthly Package

Column Description
Project The name of the project to which the package will be installed.
Package Purchase package name.
Activation In Activation there are 2 options including the following:
1. Current Month, the package purchased will be active in the month it was purchased. Example: If you buy a package on June 25, 2022 and select Current Month, the Activation Date Package says June 1, 2022.
2. Specific Future Month, the package can be active in the month according to when you buy it. Example: If at the time of purchase you were on June 25 2022 and chose the Specific Future Month for August 2022, then the Activation Date Package says August 1, 2022.

  • Then click the Purchase Now button.


Image 1.116 Purchase a Package Page



  • You will be redirected to the Summary Monthly page on the Monthly tab. You can the see Current Active Package and Activation Date


Image 1.117 Purchase a Package Page



1.12.4 Downgrage/Upgrade Package

To be able to Downgrade/Upgrade the Package cannot be used by the Project Fixed type. To downgrade/upgrade the package, follow these steps:

  • On the Manage Service page, click Downgrade/Upgrade Package.


Image 1.118 Manage Service Page



  • Because Basic is the smallest package, there is only the Upgrade Package option. Click Upgrade Package in the Essentials package.


Image 1.119 Manage Service Page



  • After clicking Upgrade Package, the Form Package page appears. You can see the name of the project that the package will be attached to, Current Active Package is the package used in the current project, and Change Package to is the package that will be used, Activation select Current Month, then click Change Package.


Image 1.120 Manage Service Page



1.12.5 Unsubscribe Package in Manage Service

Unsubscribe package cannot be typed by Project Fixed. To unsubscribe from a package in Manage Service, follow these steps:

  • On the Manage Service page, click Unsubscribe Package.


Image 1.121 Unsubscribe Package (a)



  • Type Basic, then click Confirm.


Image 1.122 Unsubscribe Package (b)



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